Terms of Engagement
How we work, what's included, and what to expect. These terms apply to all Lexl services. Last updated: March 2026.
Important: Lexl provides legal compliance consultancy and document drafting services. We are not a regulated law firm and do not provide legal advice as defined under the Legal Services Act 2007. Where regulated legal advice is required, we will tell you and refer you to a suitable solicitor.
1. Who we are
Lexl is a trading name of IMBRAND LTD, a company registered in England and Wales. Our services are delivered by Naz Khan and associates. We are ICO registered (C1893446) and operate under UK GDPR.
2. Our services
Lexl provides:
- AI compliance assessments and gap analysis
- UK GDPR compliance documentation (privacy policies, ROPAs, DPIAs, lawful basis assessments)
- Data Processing Agreement review and drafting
- EU AI Act exposure assessments for UK businesses
- AI governance frameworks and staff policies
- Ongoing compliance advisory
The specific deliverables for your engagement are confirmed in writing before work begins.
3. Clarity sessions
The free 30-minute clarity session is an assessment call — not a paid engagement. It carries no obligation on either side. We use it to assess your situation and tell you what addressing it involves. No advice given during a clarity session constitutes a formal engagement.
4. Payment
- All fees are fixed-price and confirmed before work begins. There are no hourly charges and no surprise additions.
- Payment is split 50% upfront before work commences and 50% on delivery, unless otherwise agreed in writing.
- Payments are processed securely via Stripe. We do not store card details.
- All prices are in GBP and exclusive of VAT. VAT will be added where applicable.
5. Refunds and cancellations
- If you cancel before work has commenced, a full refund will be issued within 5 business days.
- If work has commenced, refunds are prorated based on work completed.
- Completed and delivered work is non-refundable.
- To request a refund, email hello@lexl.co.uk.
6. Your responsibilities
To deliver accurate work, we need:
- Accurate and complete information about your business and data processing activities
- Prompt responses to questions during the engagement
- To tell us if your situation changes materially during the engagement
Work produced based on incomplete or inaccurate information provided by you is your responsibility. We are not liable for gaps arising from information you did not disclose.
7. Intellectual property
Documents and materials we create for your specific engagement are yours on full payment. Our templates, methodologies, frameworks, and website content remain the intellectual property of IMBRAND LTD. You may not resell or redistribute our work product without written permission.
8. Limitation of liability
Our liability in connection with any engagement is limited to the fees paid for that engagement. We are not liable for indirect or consequential losses, including regulatory fines arising after delivery of our work. Our work reflects the law as it stands at the time of delivery — we are not responsible for subsequent regulatory changes unless you have an active advisory retainer.
9. Confidentiality
We treat all information shared during an engagement as confidential. We will not disclose your business information to third parties except as required to deliver the service (e.g. using cloud tools listed in our privacy policy) or as required by law.
10. Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact
IMBRAND LTD trading as Lexl
Durham County, England
Email: hello@lexl.co.uk
WhatsApp: +44 7427 019737